Find answers to our most frequently asked questions.

Orders & support

How do I make a purchase?

  1. Browse our curated collection and add your favorite items to your cart.
  2. Click on the shopping cart icon at the top right corner.
  3. Review your selected items and click 'Checkout.'
  4. Provide your shipping details and select a payment method.
  5. Double-check your order summary and click 'Place Order.'

How can I check my order status?

  1. Log in to your account.
  2. Click on 'Order History' or 'My Orders' in your account dashboard.
  3. Find the order you want to track and click on it to view details.
  4. Once your order has shipped, you'll find a tracking number (if available) to monitor the delivery progress.
    If you placed your order as a guest, check the order confirmation email for a direct link to track your shipment. If you have any questions or need assistance, feel free to contact our customer support. We're here to help!

How do I know if my order is confirmed?

  1. After completing your purchase, you should receive an order confirmation email at the email address you provided during checkout.
  2. In this email, you'll find details such as your order number, purchased items, and shipping information.
  3. If you have an account with us, you can also log in and check your order history to confirm your recent purchase.
  4. Can't find the confirmation email? Please check your spam or junk folder, as it may have ended up there.
    If you still have concerns or didn't receive a confirmation, feel free to contact our customer support team. We're here to assist you and ensure a smooth shopping experience!

What payment methods do you accept?

We currently accept Razer as a payment method for your convenience. Feel free to use your Razer account during the checkout process to complete your purchase. If you have any questions or encounter any issues with the payment process, please don't hesitate to reach out to our customer support team.

Shipping & returns

Do you offer free shipping?

Yes, we offer free shipping on orders with a minimum spend of RM190. Enjoy the convenience of having your favorite items delivered to your doorstep without any additional shipping costs. Simply ensure your order meets the minimum spend requirement during checkout.

What if my item arrives damaged?

We apologize if your item arrives damaged. Your satisfaction is our top priority, and we're here to assist you. If you receive a damaged item, please follow these steps:

  1. Contact Us: Reach out to our customer support team as soon as possible, providing your order number and details about the damage.
  2. Attach Photos: To expedite the process, attach clear photos of the damaged item and its packaging. This helps us understand the issue and find a swift solution.
  3. Resolution: Our team will review your case and work to provide a suitable resolution, which may include a replacement or a refund.

How do I contact customer service?

If you have any questions, concerns, or need assistance, our customer service team is here to help. You can contact us through the following methods:

  1. Email: Send us an email at ola@naturamy.com. We strive to respond promptly within [specified time frame].
  2. Live Chat: Visit our website and use the live chat feature to connect with a customer service representative during our business hours.
  3. Phone: Call our customer service hotline at +60329350005 our operating hours.

Where do you ship?

We currently ship to addresses within Malaysia only.

Product information

Where are your products made?

Our products are proudly made in Brazil. We take pride in the craftsmanship and quality of our products, which are designed and manufactured in Brazil.

Do you offer samples of your product?

Yes, we're delighted to include free samples with every order! Our system is set up to automatically include complimentary samples with each purchase. It's our way of expressing appreciation for your support. We hope you enjoy trying out these additional surprises. If you have any specific preferences or questions about the samples, feel free to reach out to our customer support.

Can I buy your products anywhere else?

Absolutely! In addition to our online store, you can also find our products on Shopee and TikTok. We believe in providing convenience to our customers across different platforms.

If you prefer the traditional shopping experience, you can visit our physical store located at Mid Valley Megamall in Kuala Lumpur. Our team is ready to assist you in person and help you explore our range of products.

Thank you for considering us for your shopping needs, whether online or in-store. Feel free to reach out if you have any questions or need further assistance!