Privacy Policy

This Privacy Policy (the “Policy”) is established to inform the terms and conditions pertaining to the collection, storage, use, safekeeping and maintenance of your personal information by Ola Beleza Sdn Bhd (the “Natura Malaysia” or “We”) through visiting the Natura Malaysia’s website and application (the “Site and Application”).

As part of our efforts to protect your privacy, this Policy may be updated or amended as and when required, at the sole discretion of Natura Malaysia. With any changes made the Policy, we will publish the latest version of Policy on the Site and Application for your perusal.

Should you have any concerns regarding to this Policy, please do not hesitate to contact us through our service channel at




  • You acknowledge and agree that:


  • By clicking on the “Subscribe” button, you provide your free, expressed and informed consent to this Policy;
  • You may at any time revoke the consent you have provided by writing to us at and revocation of such consent will affect your use and level accessibility to the Site and Application;
  • It is your responsibility to review this Policy which maybe updated or modified by Natura Malaysia from time to time.
  • By continuing your use and access to the Site and Application, you indicate your acceptance to this Policy including any changes that may be made from time to time.




  • Natura Malaysia always thrive to provide you a better and secure user experience while accessing our Site and Application. To achieve this, we collect both personally identifiable information (the “Personal Information”) and other information generated through accessing the Site and Application (the “General Information”) (collectively as “Information”).


  • Personal Information

Any information about an individual whose identity can be reasonably be identifiable based on the information, including but not limited to, name, gender, date of birth, identity document, residential address, contact number, e-mail address, payment information and etc.



  • General Information

Non-personally identifiable information which automatically generated while accessing the Site and Application, including but not limited to, Internet Protocol address (IP-address), geolocation data, features of your device, website usage, browser type and etc. We may use various standard technologies such as cookies, pixel tags, beacons and local shared objects in order collect the aforementioned information.


  • In the case that you are paying for your purchase using credit card not issued to you, you hereby confirm that you have obtained the consent of the credit card holder for the purpose of such purchase.


  • You acknowledge and understand that you may configure your browser to disallow the technology such as cookies from collecting certain Information. In addition, you understand that such configuration implemented will limit your level of accessibility to certain features on the Site and Application.




  • Natura Malaysia is committed to treat the information collected with your consent as confidential. Information collected will only be used in the manner described in this Policy and as authorised by you.


  • You acknowledge and agree that the information collected by us will be used, including but not limited to, the following purposes:


  • Provision of services through the Site and Application;
  • Sharing of product or service information based on your preference;
  • Development and promotion of advertising and marketing campaigns by way of email, SMS or phone call;
  • Respond to queries and requests;
  • Provide access to restricted areas of the Site and Application;
  • Verification of identity or potential fraud;
  • Compliance with legal or judicial order;
  • Establish, protect and exercise the rights of Natura Malaysia; and
  • Ensure traceability and security of the Site and Application.


  • If you no longer wish to receive incoming emails from Natura Malaysia, you may select “Opt-out” option provided or request such cancellation through our service channel In the case that you wish to cancel of your registration, all information registered will be disabled and the level of accessibility of you accessing the Site and Application shall be limited.


  • The above “Opt-out” of incoming email or cancellation of your registration may not occur immediately due to certain reasons such as regular maintenance or update. However, you may at anytime contact us directly via for immediate process on the aforementioned requests.




  • Natura Malaysia may engage with third-party to perform functions on our behalf and/or fulfil our legal obligations. Some of the third-parties may be located outside of Malaysia.


  • You understand and agree that Natura Malaysia may be required to disclose your information to the qualified professionals, authorities and/or third-parties who are under contractual obligation to employ information received by Natura Malaysia for the purposes of performing the functions for which they were engaged. This includes:


  • Third-party service providers for purposes such as processing payments, delivering packages and etc;
  • Qualified legal advisors, auditors and other professional consultants to fulfil our obligations or in the event of any legal proceedings;
  • Natura Malaysia’s business partners, principals, franchisor, and/or licensor for the purposes of business development in Malaysia or commercializing the products or services available through Site and Application;
  • Other third-party company in the case of major corporate exercise, in which such transfer of information will be necessary for the continuity of services; and
  • Administrative authorities that have legal competence to request for information or by way of judicial order.




  • Natura Malaysia is committed to safeguard the privacy of your information by taking reasonable steps and in accordance with applicable law.


  • You acknowledge and agree that Natura Malaysia may transfer and store information collected from you on server located within or outside of Malaysia. All information collected are protected and only authorised personnel may access to the information.


  • You understand and agree that you must protect your username and password at all times and not sharing with others. Certain information may be transmitted to you via email. You may at any time change your login password to ensure the security of your information or contact our service channel should you identify any suspicious login attempt.




  • If you would like to access, update, amend, verify any information, or should you identify any inaccuracy in information, you may do the necessary changes by your own through accessing the Site and Application. Alternatively, you may contact us via our service channel for our assistance.


  • You may make a written request to Natura Malaysia via email to our service channel to refrain us from collecting and/or processing certain types of information about you. We will make every effort to fulfil the request.


  • You understand that the exclusion of such information at your request may result in discontinuation of your login account to access the Site and Application. We shall not be held liable for ceasing to process your information at your request.




  • In addition to other assumption of exemption from liability provided in this document, Natura Malaysia shall not be held liable for the following matters:
  • Third-party hyperlinks made available on our Sites and Applications which your use is subject to the privacy policy of the said third party site;
  • Damage or loss of any nature which may arise from knowledge gained by unauthorised third-party due to no fault of Natura Malaysia;
  • If your use of the Site and Application has violated this Policy and any applicable law;
  • Information provided by you that is incomplete or inaccurate which hinders the delivery of products or completion of orders; and/or
  • Damage or loss caused by acts of third-party, where they are successful in collecting or using, by any means, publicly available information made available by you.




  • You hereby declare, by accepting this Policy, that all information provided are true and accurate.


  • If any part of this Policy should be determined to be invalid, illegal, or otherwise unenforceable under any applicable law in Malaysia, then to the extent which they are so invalid, illegal, or otherwise unenforceable, they shall be interpreted in accordance with the applicable law and all other provisions remaining in full force and effect.


  • Any delay or failure by Natura Malaysia to exercise any right under this Policy shall not constitute a waiver, except specifically waived by us in writing.


  • Natura Malaysia reserves the right at any time to update, amend and/or impose additional clauses to this Policy. Any changes made to this Policy shall become effective upon its availability on the Site and Application.




  • If you have any comments or inquiries pertaining to this Policy or would like exercise your rights, you may contact us by sending an email to us at or call us at 03-5632 4313 for assistance.


  • We may contact you through any contact information provided to us by you for the purposes of responding to your request, questions, or implementing anti-fraud mechanisms as and when required.




  • This Policy shall be governed, construed and enforced in accordance with the applicable laws of Malaysia and you hereby irrevocably agree to submit to the jurisdiction of the courts of Malaysia.



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